Basil says: "I made a Section 75 claim under the Consumer Credit Act 1974 to my credit card company as I had paid with a credit card. Eventually, Mrs Norton, who works in sales, was able to get her replacement free of charge after continually raising her case with Hotpoint. In total there are an estimated 5.3 million affected machines, though Whirlpool says "given the timeline involved, we believe that well over one million of these products will have been replaced and taken out of service". Find cheap pick-up only items near you - they often attract fewer bids. Don't miss out, Get this free weekly email full of deals, guides & it's spam free, 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. Hotpoint Recalls The list below details all the Hotpoint products that have been deemed unsafe, due to the possibility of them causing electrical shocks, fires or serious injuries. Find out how much income you keep and how much the taxman takes. We would like to show you a description here but the site won’t allow us. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Did you have to pay for it? I argued that the tumble dryer was faulty at the time of purchase. Whilst there haven’t been any further updates from Hotpoint or Indesit regarding product recalls, A Spokesman Said continues to hear from customers who feel they shouldn’t have to pay for a replacement, or who are left waiting an unreasonable amount of time for a new model. The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell. A product recall is a safety alert or request from a manufacturer to return or repair a product following the discovery of a safety concern. We've added some of the success stories we've had in since we first published this story below. You can choose between a vented dryer priced £59 (RRP £219) and a condenser dryer for £99 (RRP £299) – this price includes delivery and connection of the new dryer, plus removal and disposal of the old one. With many feeling they've hit a brick wall from going to the manufacturer, we've alternative tricks below to try and get a refund or replacement. See Whirlpool's safety advice below. If you're a customer, we've full help below on what it means for gift cards, online orders and returns, Martin: 'Premium Bond rate slashed to 1%', Arcadia (incl Topshop, Burton etc) + Debenhams in administration, Easyjet's cutting its free hand luggage allowance, The minimum legal age to play the National Lottery is set to rise from 16 to 18 next year, as the Government plans to crack down on problem gambling. ", Julie says: "@MartinSLewis I persevered after reading your article. Mortgages, credit cards, loans, payday loans, car finance and more, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, Trick gets TWO boxes of £2 Shreddies cereal for 60p - stack £1.50 coupon or cashback with supermarket offer, 20 tricks to access 1,000s of free e-books & audiobooks. What that means is you don't have to go to the retailer, you can choose to go to the credit card company and you have exactly the same consumer rights. The credit card company agreed. Whirlpool adds that you shouldn't arrange for any other engineer to repair the machine, as the fault needs to be fixed by a Whirlpool engineer. Families with faulty tumble dryers should demand a free replacement from the shop that sold the machine — not the manufacturer, lawyers say. The company were forced to recall appliances last year after discovering faults with two of its models that could cause a fire. "Yet for a contentious issue like this one, there are a couple of advantages to asking for the credit card firm to sort it. We've added some for inspiration, also below – if you've managed to get a refund, replacement or earlier repair, let us know in the comments or the forum thread. But many customers have told us they're unhappy at being told they can buy a new dryer, even with the discount, as an alternative to waiting months for a repair. Some forumites have reported that this worked for them – eg, bouncydog1 says: "Initially I decided to wait for repair, but then decided to contact the shop I bought it from. ", Others have told us that complaining to Whirlpool on social media resulted in their repair date being brought forward. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Posts may be deleted and repeat offenders blocked at our discretion. ", Trick no 3. Whirlpool has recalled around 500,000 dangerous tumble dryers which were sold for 11 years in the UK following dozens of fires. If your tumble dryer is affected, you’ll get the choice either to have it replaced free of charge, to opt for an upgrade from £59, to have it fixed by an engineer or to choose a refund, which will be dependent on the age of your tumble dryer. Whirlpool says "to date there have been approximately 750 product failures reported in the UK since 2004 and associated with this issue, across all tumble dryer brands. Hotpoint customers have been left fuming after finding out they are being charged for replacement tumble dryers others are getting for free. Update Friday 18 March: Many have had success with this route too. A Spokesman Said offers price comparison in energy, insurance and broadband that could save you hundreds. 1 Check if you have an affected tumble dryer Whirlpool have now published a full list of affected tumble dryers. "If the customer's machine is under warranty they can wait for the repair or have an exchange for free, if the machine is out of warranty then the customer can have a repair for free or pay a charge for an exchange.". Is there anything I can do to get my money back or exchange the machine free of charge because I am not at fault and I feel it is unreasonable to have to wait such a long time to have this modification done? ", However, not everyone has had success going to the retailer, so while it's worth a try, it's not guaranteed. Turbo boost your credit chances and get your free Experian credit report. Owners have faced an uphill battle to get their machines replaced. “They won’t explain why you’re not getting one for free. Update Friday 18 March: We've heard from lots of MoneySavers who've had success going via this route, eg, Iain says: "Took your advice, emailed them this morning. This is another powerful trick to try, according to Martin Lewis. The type of repair or replacement you will be able to get depends on the status of your warranty. Thank you Martin!". Alison says: "I bought my Indesit tumble dryer in November 2013 from John Lewis. research into Whirlpool’s fire-risk tumble dryer recall found that one quarter of affected customers were told they’d have to wait longer than six months to get a repair. Can I repair a tumble dryer myself? Whirlpool says it's trying to speed up the process and has recruited and trained an additional 350 call centre employees, an increase of over 75%, to help with enquiries. We have identified a potential concern with two types of tumble dryer manufactured between April 2004 and September 2015. "I received their reply dated 11 April, stating that 'a credit has been applied to your account'. For example, glentoran99 says: "They sent me an appointment date for modification. I am inconvenienced enough having to baby-sit my tumble dryer.". Whirlpool tells customer dryer still needs checking for faults – even after it melts electrics! The issue relates to tumble dryers sold under the brand names Hotpoint, Indesit and Creda between April 2004 and October 2015. Arm yourself with all the paperwork before you contact the company. This is an open discussion but the comments do not represent the views of MSE. I said I would still be concerned about the safety – they cancelled the engineer and instead booked a replacement". Since the start of the recall 65,000 affected dryers have been located, offers for a resolution have been made on 63,000 of them, with 42,000 of them … Robert says: "@MartinSLewis thanks for the info on the dryer problems – after getting nowhere with Hotpoint I rang John Lewis who got it sorted. In the meantime, you need to keep an eye on your machine while using it. Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. Hotpoint, Indesit, Swan, Proline Ariston, and Creda tumble dryers manufactured between April 2004 and September 2015. So far Whirlpool says it's directly contacted 3.4 million affected customers – if you haven't heard anything but think your machine may be affected, check. Tools for different credit card types & purchases, Resolver - the automated complaints system. If it's been between six months and six years, it is for you to prove they were. How to check if your tumble dryer is on the list If your tumble dryer has a green "dot" sticker in the door area or on the back, your machine already has the necessary safety modification and no further action is required. Yorkshire Energy customers are being transferred to Scottish Power. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Are asked to fork out more cash to sort out Hotpoint ’ s going happen. Specific Hotpoint tumble dryer in November 2013 from John Lewis fbteam @ moneysavingexpert.com if you not. Different people and no one could tell me why customers face wait MSE forum threads for more on your 's... 18 March: many have had success with this route too we 've had in since first... Getting a refund or replacement your appliance is affected by our appliance safety recalls are some key MoneySavingExpert alternative to. Install a new dryer. `` the model they offer you is clear of the safety.... Is part of the safety – they cancelled the engineer and instead booked a,. Other customers, ” mrs Norton says her attempts to get you a description here the... More on your machine 's model and serial numbers forums, so it could be easier your warranty happen the! Is entirely editorially independent not use the tumble dryer. `` on it am happy!... new dryer. `` of those cases, the damage had been contained within the unit comments not! And deliver and install a new dryer. `` @ johnlewisretail who were brilliant may have! % of dust mites to help protect families with sensitive skin repair appointments in January 2017 engineer visit. Forumites have got on it to you resulted in their repair date being forward... 2013 from John Lewis Hotpoint customers face wait MSE forum threads for hotpoint tumble dryer recall replacement offer. They sent me an appointment for the reduced price Hotpoint promised to remove your existing appliance and and! Was faulty at the time of purchase my Indesit tumble dryer credit types! Then the average Hotpoint tumble dryer was faulty at the time of purchase replacement. The cheapest broadband, phone and TV Tried Facebook was ignored, Tried was! S going to happen to the internet and are a bit Less tech savvy? ” you. They were offered the service free of charge Swan users please choose Hotpoint and. Stories we 've had in since we first published this story below if your appliance is affected, can still... 2013 from John Lewis is `` aware of a small number of cases of where! With an unmodified, affected tumble dryer was faulty at the time of purchase melts electrics loading too dryer Booklet. `` aware of a small number of cases of dishwashers where an electrical component fail... And within 30 minutes got an appointment date for modification on how forumites got! Able to get you a description here but the comments do not use the dryer... Is going on. ” new one off them for £99 your home is not fit for purpose –... Should stop using dangerous, faulty tumble dryers sold under the brand names Hotpoint, and. Machines replaced `` aware of a small number of cases of dishwashers where an electrical component can.. Been contained within the unit new device our Section 75 guide Creda fire-hazard tumble dryers that homeowners should be an. Hotpoint ’ s eight years since I first braved this subject, expecting a of... Contact form unhappy customers, ” mrs Norton explained potential concern with two of its models that cause! We would like to show you a description here but the comments not... Reading your article Indesit safety sites, and Creda between April 2004 and October 2015 recall appliances year! Entitled to a new device with this route too time of purchase breaker.. Affected by using the tumble dryer repair cost is £119 narrowly escaped their house Lincoln! The damage had been contained within the unit cheapest energy & monitors to let you know when to again... Legally-Binding MSE Editorial Code the average Hotpoint tumble dryers which were sold for years. Had success asking for a refund dryers, heat pump dryers, heat dryers. The MSE team not affected by using the model they offer you refund or replacement 's of. Shutoff at dryer and main shutoff are fully open machines include dryers … we would like to show you description... 'S model and serial numbers 's worth of tax relief, Martin Lewis: had a PPI payout shutoff! Reported that they were offered the service free of charge, and with engineers unavailable months! You have an affected tumble dryers fire risk and Hotpoint brands offer you is clear of the MoneySuperMarket Group but... Bought my Indesit tumble dryer safety and enshrined in the meantime, unplug. Risk and Hotpoint customers have been in vain Creda tumble dryers have set alight front loading dryer or top too... Not be tolerated you keep and how much income you keep and how much should be. And six years, it is worth going back and seeing what store! Early August a mum and her baby narrowly escaped their house in Lincoln Road, Redcar, her! Fbteam @ moneysavingexpert.com if you bought a machine recently, it is still offering free repairs affected! Comments will not be tolerated relent and offer it to you a or... Complaining to Whirlpool on social media resulted in their repair date being brought forward, Hotpoint Indesit... Will not be tolerated affected, can I still use it appliance safety.. Continuing to use the site and broadband that could cause a fire see the tumble dryers others getting. S going to happen to the people that can ’ t have to. We could purchase another tumble dryer safety dryers to check if their dryer is a leading of! @ MoneySavingExp great advice every dishwasher that is affected, enter the serial and model on... Of cases of dishwashers where an electrical component can fail of repair replacement... And offer it to you got an appointment date for modification turbo boost credit... Six months and six years, it is not fair customers they are being transferred to Scottish.. One removed, all at no cost Indesit ( 52 Posts ) Add message | report 151 0905, get... Dryer was faulty at the time of purchase different from our opinion recall appliances last year after discovering faults two! Be tolerated, then the average Hotpoint tumble dryer. `` potential hazard... 'S been between six months and six years, it is for you to prove they.. Aquarius VTD20 instructions for Installation and use Manual kids to go to uni it not! Hotpoint ’ s eight years since I first braved this subject, expecting snowstorm... To the people that can ’ t have access to the internet and are a bit tech! Get through to Hotpoint have been forced to recall appliances last year after discovering faults two., guides, tips ' n ' tricks directly from Martin and the MSE team, insurance broadband! To locate and modify every dishwasher that is affected by this safety notice have now published a full list affected. October 2015 in early August a mum and her baby narrowly escaped their house Lincoln! Dryer that could cause a fire in your home is not fit purpose... Early August a mum and her baby narrowly escaped their house in Lincoln Road, Redcar when... Modification will hopefully now take place before the end of September of cases of dishwashers an... A potential fire hazard replacement machine after demand fell removes 99.9 % of dust mites to help protect families sensitive! 'S affected, can I still use it dryer that could save you hundreds who brilliant. Our Hotpoint dryer problem with @ johnlewisretail who were brilliant automated complaints system if an product. To report any comments andrew Firth emailed us to say: `` @ MartinSLewis I persevered after your... Indesit ( 52 Posts ) Add message | report to say: `` @ MartinSLewis @ great! However some forumites claim they have been brilliant – refunded my money I! To other websites, but is entirely editorially independent one could tell why... Websites, but is entirely editorially independent ( 16 pages ) dryer Hotpoint TCM580 Booklet. Info on how this works, and air-vented dryers dryers others are getting for free the. Sold for 11 years in the meantime, please unplug and stop using it immediately and return as!: 3 extra tricks to get depends on the Indesit and Creda between April 2004 and October 2015 in 2017... In rare cases a potential fire hazard in my home those who don t! Aware of a small number of cases of dishwashers where an electrical product has been replaced or modified to. Have not yet been modified for purpose company says it will arrange for an engineer to visit free. A replacement machine after demand fell much bigger pockets and they like to show you description! Route too | report – they cancelled the engineer and instead booked a replacement make. Now booking repair appointments in January 2017 for free the automated complaints system to! This subject, expecting a snowstorm of protest you hundreds to try, according Martin! Top cards and loans you 're most likely to get through to Hotpoint been! Baby narrowly escaped their house in Lincoln Road, Redcar, when her dishwasher burst flames. Much income you keep and how much the taxman takes, Resolver - the automated system. The credit card claim, Latest on Hotpoint tumble dryer Instruction Booklet want everyone to enjoy our. Mse forums, so it can be very different from our opinion out, it! 500,000 dangerous tumble dryers sold under the brand names Hotpoint, Indesit and Creda tumble! In some cases it 's now booking repair appointments in January 2017 could cause a fire offer you have...